Return & Refund

Return & Refund Policy

At K’s College Essentials, we want every order to arrive correctly and in good condition. Please review the policy below before requesting a cancellation, return, refund, or replacement.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at kcollegeessentials@gmail.com

We will try to accommodate your request; however, cancellations are not guaranteed. Orders can only be canceled before they have entered processing or fulfillment. Once an order has been processed or shipped, it cannot be canceled.

Certain customized, made-to-order, or preordered products may not be eligible for cancellation after purchase.

Damaged or Defective Products

If your product arrives damaged, defective, or unusable, contact us within 7 days of delivery.

Please include:

Your full name
Order number
A description of the problem
Clear photos of the product
Photos of the shipping package
A short video if the damage or defect cannot be shown clearly in photos

After reviewing your claim, we may offer an eligible resolution such as:

A replacement product
Replacement of missing parts
A partial refund
A full refund

Please keep the product and its packaging until your claim has been resolved. Do not return or discard the item unless our support team instructs you to do so.

Damage limited only to the external shipping box, without damage to the product itself, may not qualify for a refund or replacement.

Incorrect Items or Missing Parts

If you receive the wrong product, color, size, or quantity—or if important parts are missing—contact us within 7 days of delivery.

Please provide your order number and clear photos of everything received, including the product label and packaging.

Depending on the issue, we may provide a replacement, resend the missing parts, or issue a partial or full refund.

Items Not Received

If your order has not arrived within the estimated delivery period, contact us so we can review the tracking information.

If tracking shows that the package was delivered but you did not receive it, you may be required to contact the shipping carrier or local post office and obtain written confirmation of non-delivery.

We cannot guarantee a refund or replacement when an order was not delivered because of:

An incorrect or incomplete shipping address
An unknown recipient
A refused delivery
Failure to collect the package
An unavailable or unsafe delivery location
Customs-clearance issues
Tracking showing successful delivery

Please carefully review your shipping information before submitting your order.

Returns for Personal Reasons

Returns requested because you changed your mind, selected the wrong size or color, ordered the wrong product, or no longer want the item are not eligible for an automatic refund or replacement.

We may consider a return request if you contact us within 30 days of delivery, but approval is not guaranteed.

If approved:

The product must be unused and in its original condition and packaging.
You are responsible for all return shipping costs.
Original shipping charges are non-refundable.
A trackable shipping service is strongly recommended.
You must follow the return instructions and use the authorized return address provided by our team.

International return shipping may be expensive and can take an extended amount of time. Please do not send a product back without receiving written approval and return instructions from us first.

Returns sent to the address shown on the original package may not be accepted.

Non-Returnable Items

The following products may not be eligible for return:

Used, worn, washed, or altered items
Personal-care or hygiene-related products
Clearance or final-sale products
Gift cards
Customized or made-to-order products
Items returned without authorization
Products missing their original packaging, accessories, or parts

Refunds

We will notify you after your claim or approved return has been reviewed.

If a refund is approved, it will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to display the refund.

Original shipping fees and customer-paid return shipping costs are generally non-refundable.

Exchanges

We do not currently offer direct exchanges. If an eligible product is damaged, defective, incorrect, or missing important parts, we may provide a replacement after reviewing the claim.

For personal preference or sizing issues, contact us before returning anything.